Help & Support Center

You can track the live status of your application anytime in "My Dashboard" under "My Applications". Each application displays real-time milestones: PAYMENT_COMPLETED → ASSIGNED → FORM_FILLING → QUALITY_CHECK → COMPLETED. You also receive email alerts at key milestones (payment confirmed, draft preview ready, application completed).

Before releasing final documents, our Regional Quality Manager verifies every single entry against your uploaded marksheets. If any discrepancy is caught, it is rejected back to the Cyber Café Partner for immediate correction under CORRECTION_REQUIRED. You are guaranteed 100% free re-submission or correction if an error was caused by operator oversight.

No. As per our strict No Refund Policy, official examination fees paid to government bodies (like SSC, UPSC, NTA) are non-refundable by the government treasury, and assisted service charges cover the manual labor already completed by the cyber café operator. Cancellation is only possible within 30 minutes of payment if no operator has initiated work.

Our Document Locker allows you to upload high-resolution photos of your 10th/12th marksheets, Aadhaar card, caste certificate, passport photo, and signature once. Whenever you apply for any government job or entrance exam, our operators read directly from your verified locker—saving you from typing dozens of fields or re-uploading documents every time.

If your money was debited but the screen timed out, this is usually due to a temporary bank gateway delay. Our automated system reconciles pending transactions with PayU every 15 minutes. If not completed, banking regulations ensure an automated refund by your bank within 3 to 5 business days. You can also open a support ticket below with your bank transaction UTR/reference number.

Once your application reaches COMPLETED status, visit "My Dashboard" → Click "Download Documents" or "View Receipt". You can instantly view and print the official application PDF bearing your official registration number along with the stamped payment receipt.