Financial Policy • Effective Date: September 1, 2026

Cancellation & No Refund Policy

Clear rules governing official examination fees and assisted service charges

Strict No Refund Principle for Processed Applications

Please read this policy carefully before completing your payment. Due to the statutory nature of government examination fees and the immediate commitment of manual cyber café operator labor, ALL FEES PAID ON LIVECYBERCAFE ARE STRICTLY NON-REFUNDABLE AND NON-TRANSFERABLE once an application has been assigned to an operator or submitted to an official portal.

1. Official Government Exam Fees

Statutory examination fees paid to government bodies (such as UPSC, SSC, NTA, IBPS, Railways, State Public Service Commissions, or Universities) are transferred directly to the government treasury through the official portal's payment gateway.

Government recruitment boards categorically provide ZERO REFUND once the challan or online registration is recorded, regardless of candidate absence, disqualification, or cancellation.

2. Assisted Technical Service Fees

The platform service fee (₹50 to ₹120) covers human operator labor: document review, photo & signature specification resizing, manual data entry, two-tier manager quality audit, and cloud locker infrastructure.

Once a certified cyber café operator has initiated work or opened the official portal session, the service fee is 100% NON-REFUNDABLE as services have been rendered.

1 Non-Refundable Scenarios Checklist

No refund, chargeback, or credit will be entertained under any of the following circumstances:

✕ Change of Mind: The candidate decides not to appear for the examination or applies for a different post after form submission.

✕ Ineligibility or Age Bar: The candidate's form is rejected by the government board due to age limit, lack of qualification, or non-matching category certificates provided by the candidate.

✕ Incorrect Details Submitted by Candidate: The candidate uploaded illegible, incorrect, or expired certificates in their Document Locker.

✕ Official Board Postponement or Cancellation: The government commission postpones or cancels the recruitment exam.

✕ Duplicate Self-Submission: The candidate already applied themselves on the official portal before requesting assisted service on LiveCyberCafe.

2 Limited Pre-Processing Cancellation Exception

Only Admissible Cancellation Window:

An application may be cancelled with a refund ONLY IF ALL THREE conditions are satisfied:

The cancellation request is submitted via the Support Helpdesk within 30 minutes of payment completion; AND
The application status is still in PAYMENT_COMPLETED status; AND
No Cyber Café Partner operator or Regional Manager has accepted or initiated processing of the application.

*In such verified cases, the official exam fee and service fee will be refunded after deducting a mandatory payment gateway processing deduction of 2.5% charged by PayU/Banks. Refunds are credited back to the original source method within 5 to 7 banking days.

3 Free Correction Guarantee (Instead of Refund)

At LiveCyberCafe, we maintain a stringent Two-Tier Quality Audit. If an inadvertent clerical error occurs on the official portal due to operator oversight (such as a typo in address or pin code):

100% Free Correction & Re-submission:

Our team will rectify the mistake during the official portal's correction window or re-file your application at ZERO EXTRA SERVICE CHARGE. If the official portal levies an additional modification fee, LiveCyberCafe will absorb the fee if the fault was solely on our operator.

4 Bank Deductions & Payment Gateway Failures

If money is debited from your bank account or UPI app, but the LiveCyberCafe screen indicates "Payment Failed" or times out:

Do not panic. This occurs when the banking switch does not send a real-time webhook callback.
Our automated system checks with PayU every 15 minutes to reconcile pending payments.
If the amount was deducted by your bank but failed to reach our merchant account, RBI regulations mandate an automatic reversal by your bank within T+3 business days.

5 Need Help or Billing Escalation?

For questions regarding billing or transaction verification, reach out through our official channels:

billing@livecybercafe.in 1800-CYBER-CAFE (Toll-Free)